Privacy policy

Last updated: December 3, 2025

El Diván operates this store and website, including all data, content, features, tools, products, and services to provide you with a curated shopping experience (the “Services”). El Diván uses Shopify technology to deliver the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us through any channel.

By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed.

Personal information we collect or process

“Personal information” refers to any data that identifies you or can reasonably be linked to you. We may collect the following categories:

  • Contact details: name, address, billing address, shipping address, phone number, and email.

  • Financial information: data required to process payments and transactions (securely handled by payment providers).

  • Account information: username, password, settings, and preferences.

  • Transaction information: items viewed, added to cart, purchased, returned, or canceled.

  • Communications with us: information provided during customer support interactions.

  • Device information: browser, network connection, IP address, and other identifiers.

  • Usage information: site interaction and navigation data.

Additional information collected by El Diván

  • Information shared via our WhatsApp button, used to confirm orders and provide post-sale support.

  • Data required to coordinate delivery and installation of furniture (name, phone number, and address).

Sources of personal information

  • Directly from you when you interact with the Services.

  • Automatically through cookies and similar technologies.

  • From service providers acting on our behalf.

  • From Shopify, as our technology platform.

How we use your personal information

  • Provide and improve the Services: payments, orders, notifications, shipping coordination, furniture installation, and post-sale support.

  • Communicate with you: order confirmations, post-sale follow-up, and support via email, phone, or WhatsApp.

  • Security and fraud prevention: authentication, verification, and protection against illegal activity.

  • Legal compliance: regulatory requirements, claims, and applicable obligations.

How we disclose personal information

  • With Shopify and technology providers that support the Services.

  • With third-party freight providers, sharing only what is necessary for delivery and installation.

  • With service or logistics personnel solely to coordinate delivery and installation.

  • When you request or expressly authorize it.

  • To comply with legal requirements or protect our rights.

Relationship with Shopify

The Services are hosted on Shopify, which may collect and process personal information about your use of our store to operate and improve its platform. For more details, review Shopify’s Consumer Privacy Policy and privacy portal.

Third-party websites and links

We are not responsible for the privacy or security practices of third-party sites linked from the Services. We recommend reviewing their policies.

Children’s data

The Services are not intended for minors. We do not knowingly collect personal information from minors. If identified, you may request deletion using the contact details below.

Data security and retention

We apply reasonable security measures, though none are completely foolproof. We retain personal information only as long as necessary to provide the Services, meet legal obligations, and resolve issues.

Your rights and choices

Depending on applicable law, you may have the right to:

  • Access, correct, or delete your personal information.

  • Request a copy of your data.

  • Object to certain uses.

  • Manage communication preferences.

You can exercise these rights through the Services or via the contact details below.

Complaints

If you wish to submit a complaint regarding the use of your personal information, please contact us using the details below.

Data transfers

El Diván sells and operates exclusively in Cuernavaca, Morelos, Mexico. However, some technology providers, such as Shopify, may process information on servers located outside the country. Appropriate safeguards apply in such cases.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on this website with the updated date.

Contact

Email: divancuernavaca@gmail.com
WhatsApp / Phone: +52 777 457 7115
Address: Plaza Sol, Chiapas 501, Suite 1, Zone 1, Vista Hermosa, 62290, Cuernavaca, Morelos, Mexico